Reference

How We Protect Your Information

Your account details, payment history and personal data are secured with encryption and stored in compliance with regional standards.

Encrypted account securityLocal payment data handlingTransparent data practices
Browse Lobby Read FAQ
oovin hk How We Protect Your Information
REACH OUT ANYTIME

How to Contact Us About Privacy

Team online

Email Support

Send privacy requests, data access questions or concerns about your account to our support team. We respond to privacy inquiries within 5 business days and can update your information directly.

Live Chat (9am–11pm GMT+7)

Open the chat widget in your account lobby to speak with support staff. Available daily for urgent privacy questions, data corrections or account access requests from anywhere in Indonesia.

Account Dashboard

Navigate to Settings > Privacy & Data to review your stored information, download your data file or request changes to email, phone or address in real time without waiting for support.

SECURITY & ACCESS

How Your Data Stays Safe

Encryption and Storage

All account data and payment details are encrypted in transit and at rest using industry-standard protocols.

Payment Data Protection

DANA, OVO, GoPay and QRIS payment confirmations are stored in compliance with payment processor standards.

Cookie and Tracking

We use session cookies to keep you logged into your account and remember your settings.

Account Access Control

Your account is protected by a password and optional two-factor authentication via SMS or email.

Data Retention Policy

Account information is kept active as long as your account remains open.

Your Rights and Requests

You can request a copy of all data we hold, ask for corrections or updates, or request deletion where local…

Privacy Policy FAQs

Your account is deactivated immediately and your data is archived securely. We retain records for the period required by local law to prevent fraud and settle any outstanding transactions. You cannot log back in, but your privacy and security protections remain in force on archived data.

Go to your account Settings, select Privacy & Data, and choose Download My Data. The file will contain all information we hold — your profile, payment history, game activity and login records. Download requests are processed within 3–5 business days.

Yes. Open your account Settings, navigate to Contact Information, and enter your new email or phone. We send a verification code to your current contact method to confirm the change. Updates take effect immediately after verification and are used for all future communications.

Only our payment and compliance teams see transaction details for account verification and fraud detection. Your payment method details are never visible to game staff or third parties. Payment processors like DANA, OVO, GoPay and QRIS also hold transaction records under their own privacy policies.

Game session logs are retained for 12 months to investigate disputes, detect unusual access patterns and comply with financial regulations. After 12 months, logs are deleted unless we need them for an ongoing compliance review or investigation. You can request a report of your activity anytime via Settings.

Two-factor authentication (2FA) adds a second security layer by requiring a code from your phone or email when you log in. We recommend enabling 2FA in your Settings > Security section. Once activated, every login from a new device or browser requires your approval code before access is granted.

Contact our support team immediately via email or live chat with details of the concern. Our compliance team reviews all reports within 24 hours and investigates data access or security issues. Players in Bandung, Medan and across Indonesia can reach us during business hours for urgent reports.

Related Pages

oovin hk Indonesia Register FAQ About Us oovin hk Login